Communicating with Customers and Employees in Light of COVID-19 (Webinar)
Customers and employees will likely be exposed to conflicting information and feel anxious or confused. Be sure to communicate safety and general policies promptly, clearly, and in a balanced manner. Be proactive and help put "your people" at ease with consistent and positive language that answers their questions and assures them that they can rely on you. Furthermore, communicate information in a relatable way and help those affected by changes understand the reasoning behind the changes they may experience.
Webinar login information and a registration reminder will be provided prior to this event via email. Please look for a reminder email closer to event start date.
Fee: No Cost