Best Customer Service Practices for Small Businesses Owners

ONLINE WEBINAR

Course Description

This webinar will provide small business owners with a clear understanding of customer service and introduce them to strategies that encourage business success while teaching the value of branding. Are you aware of how communication, cultural sensitivity, empathy, and other factors impact the ability to meet the needs of your customers? You will gain knowledge of how to build lasting rapport and loyalty with a quality approach undergirded with principles of servant leadership and personalization. Have you considered how the 5 natural senses from a customer service perspective will impact your business? Join us for this engaging webinar that will positively impact the flow of your small business practices.

Class Instructor - Dr. Lakeisha Walker

NOTE: To register for this webinar, start by clicking REGISTER. Complete the questions. This registers you with the Small Business Center (SBC). After completing SBC registration, continue to register for the webinar. After successful registration you will be taken to an event detail page where the link to join the webinar is available.

Expect a confirmation email from centeric@centeric.ncsbc.net. This email will contain a webinar link that you will click on the DATE & TIME of your webinar. If you don't find the confirmation in your inbox, check your junk/spam folder.

Please look for a SURVEY email following this WEBINAR.

Please promptly respond with your EVALUATION. Thank you.