McDowell Technical Community College Small Business Center
Universal Advanced Manufacturing Center
Phone: (828) 652-0634
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Thursday, April 06, 2017 6:00 PM to 9:00 PM
Do you struggle writing your business plan? Do you wonder if there is in an introductory step to assist in the creation of your business plan? The Business Model Canvas is your blueprint for business success. This hands-on seminar will walk you through the nine building blocks of the Business Model Canvas and provide you with the tools necessary to successfully work the canvas for any scenario. You will learn to visually map, test and validate your business model quickly. Leave with a clear understanding of business models, the skills needed to implement the Business Model Canvas and ready to test their idea on potential customers, obtaining real world evidence to either support or pivot your business idea.
Speaker: Katy Gould
Monday, March 27, 2017 6:00 PM to 9:00 PM
Gain a solid understanding of taxes required for small business owners and develop the best tax strategy for your business. Become familiar with the latest tax forms and procedures for both state and federal taxes. Discover how everyday business decisions can have tax implications that can affect your bottom line. This seminar is important for both new and experienced business owners.
Speaker: Freddie Killough
Marketing and Sales
Wednesday, March 29, 2017 6:00 PM to 9:00 PM
The following topics will be covered: 1. What is Customer Service? 2. Define Your Customer. 3. What are the Characteristics of your Customers? 4. What separates your customers from other companies' customers? 5. What drives your customers away? 6. What role does each person play in the company’s overall customer service? 7. What are the different levels of customer service? 8. At what level is your company? 9. What are the steps to enhance your Customer Satisfaction? 10. Verbal communication and its role. 11. Using Active Listening. 12. Measuring your Customer Service. 13. What are the “Seven Deadly sins of Customer Service?”
Speaker: Freddie Killough
On Demand, available until June 30
HP Learning Initiative for Entrepreneurs (HP LIFE) is a global program that offers aspiring entrepreneurs and small business-owners valuable business skills. HP LIFE offers participants a path to realizing their business dreams. The NC Small Business Center Network, in partnership with the National Association for Community College Entrepreneurship (NACCE), is pleased to offer this innovative program to NC entrepreneurs and small business owners free of charge! This program is self-paced, making it possible for more aspiring entrepreneurs to participate. All you have to do is register to start.
634 College Drive
Marion, NC 28752