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How to Create a Magical Customer Experience During Difficult Times

Tue 6:00 PM to 7:30 PM
Facilitated by Small Business Center

All of a sudden, the whole world is focused on the COVID-19 pandemic, and that includes your customers. How will you survive? Should you review and change your customer experience efforts in response? Yes. Many of the specifics can vary but in this workshop John will show you how to use this challenge so that you can rise above and better than ever in your business. Here are a few strategies, you will learn, that every company needs to focus on.

• How to understand your customers in this particular moment to give them what they want.

• How to adapt your current customer experience to the new challenging climate.

• How to "wow" your customers into becoming your loyal fans during these times.

• How to help your employees deliver a magical customer experience.

• And much more!

Speaker(s): John Formica, The Ex-Disney Guy

Fee: No Cost

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