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The Experience of a Lifetime: Customer Service for Today’s Customers (NEW)

Dec
17
2019
Tue 6:00 PM to 9:00 PM
Topic: Customer Relations

Every customer deserves The Experience of a Lifetime! The key to remember is that customers who are satisfied and pleased tell their friends! Free marketing for your small business! In “The Experience of a Lifetime,” you will learn: • The basics of offering great customer service • Why difficult people can be great lessons to us all • When you should let someone “just vent” • The Moments of Truth • The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you.

Speaker(s): Mike Collins

PRE-REGISTRATION is STRONGLY ENCOURAGED: Go to www.cfcc.edu/sbc then look for the red 'Seminar Registration' tab and follow the directions to register. If you need assistance, please call 910-362-7216, or visit us in the ‘U’ Building at 502 N Front Street, Room 530, Wilmington, NC 28401.


Fee: No Cost

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Phone: (910) 362-7216

Location

CFCC Union Station Building
Building 'U'
U-529
502 N Front Street Wilmington, NC 28401
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