The Experience of a Lifetime: Customer Service for Today’s Customers (NEW)
Every customer deserves The Experience of a Lifetime! The key to remember is that customers who are satisfied and pleased tell their friends! Free marketing for your small business! In “The Experience of a Lifetime,” you will learn: • The basics of offering great customer service • Why difficult people can be great lessons to us all • When you should let someone “just vent” • The Moments of Truth • The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you.
Speaker(s): Mike Collins
PRE-REGISTRATION is STRONGLY ENCOURAGED: Go to www.cfcc.edu/sbc then look for the red 'Seminar Registration' tab and follow the directions to register. If you need assistance, please call 910-362-7216, or visit us in the ‘U’ Building at 502 N Front Street, Room 530, Wilmington, NC 28401.
Fee: No Cost