The Experience of a Lifetime: Customer Service for Today? Customers (NEW)
Dec
17
2019
Tue 6:00 PM to 9:00 PM
Topic: Customer Relations
Every customer deserves The Experience of a Lifetime! The key to remember is that customers who are satisfied and pleased tell their friends! Free marketing for small business owners! In “The Experience of a Lifetime,” you will learn: • The basics of offering great customer service • Why difficult people can be great lessons to us all • When you should let someone “just vent” • The Moments of Truth • The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you.
Speaker(s): Mike Collins
Fee: No Cost
Phone: (910) 362-7216
Email: sbc@cfcc.edu
Location
CFCC Union Station Building
Building 'U'
U-529
502 N Front Street
Wilmington, NC 28401