Magical Hospitality for Entrepreneurs: Customer Service that Wows (Week 2) (NEW) – Online

Week-2: The Illusion of Effortlessness - Crafting Atmosphere & Mastering the Details Guests Remember
Explore how to build trust and rapport through consistent interactions and a magical atmosphere.

Hospitality has the power to turn an ordinary interaction into an unforgettable experience. In this 4-week Wednesday series, you’ll learn how to design and deliver service so seamless, warm, and memorable that it feels like magic. If you own, operate, or participate in a client-facing business, this course will equip you with the mindset, systems, and secrets to earn raving fans and repeat business, regardless of your industry. Each week focuses on a new “act” in the show.

Register by: 11:00 AM November 4

ATTENTION: This is a four-part, lunch-and-learn webinar series. A separate registration is required for each part, and a certificate of completion will be offered to those who participate in all four webinars.

Week-1: Wednesday, October 28 | Welcome to the Magic - An Introduction to Hospitality That Connects and Converts
Week-2: Wednesday, November 4 | The Illusion of Effortlessness - Crafting Atmosphere & Mastering the Details Guests Remember
Week-3: Wednesday, November 11 | The Art of the Unexpected - Balancing Expectations, Flexibility, and Service Recovery
Week-4: Wednesday, November 18 | The Applause Effect - Turning Happy Guests into Raving Fans and Repeat Customers

NOTE: Participation in this event will fulfill a requirement for one or more of the Wilson SBC Academy Certificates.