Magical Hospitality for Entrepreneurs: Customer Service that Wows (Week 1) (NEW) – Online

Week 1: Welcome to the Magic - An Introduction to Hospitality That Connects and Converts
Learn how to set the stage by uncovering what makes an experience truly magical.

Hospitality has the power to turn an ordinary interaction into an unforgettable experience. In this 4-week Wednesday series, you’ll learn how to design and deliver service so seamless, warm, and memorable that it feels like magic. If you own, operate, or participate in a client-facing business, this course will equip you with the mindset, systems, and secrets to earn raving fans and repeat business, regardless of your industry. Each week focuses on a new “act” in the show.

Register by: 11:00 AM October 28

ATTENTION: This is a four-part, lunch-and-learn webinar series. A separate registration is required for each part, and a certificate of completion will be offered to those who participate in all four webinars.

Week-1: Wednesday, October 28 | Welcome to the Magic - An Introduction to Hospitality That Connects and Converts
Week-2: Wednesday, November 4 | The Illusion of Effortlessness - Crafting Atmosphere & Mastering the Details Guests Remember
Week-3: Wednesday, November 11 | The Art of the Unexpected - Balancing Expectations, Flexibility, and Service Recovery
Week-4: Wednesday, November 18 | The Applause Effect - Turning Happy Guests into Raving Fans and Repeat Customers

NOTE: Participation in this event will fulfill a requirement for one or more of the Wilson SBC Academy Certificates.