Best Customer Service Practices for Small Business Owners (NEW) – Online

This webinar will provide small business owners with a clear understanding of customer service and introduce them to strategies that encourage business success while teaching the value of branding. Are you aware of how communication, cultural sensitivity, empathy, and other factors impact the ability to meet the needs of your customers? You will gain knowledge of how to build lasting rapport and loyalty with a quality approach undergirded with principles of servant leadership and personalization. Have you considered how the 5 natural senses from a customer service perspective will impact your business? Join us for this engaging event that will positively impact the flow of your small business practices.

Register by: 4:00 PM January 8

NOTE: For this webinar, there is a two-step registration process. Once you complete your registration with the Small Business Center (SBC), you should receive a confirmation email from centeric@centeric.ncsbc.net that includes a Zoom link for the second part of the registration process. If you do not see the confirmation message in your inbox, please check your junk/spam folder. In order to receive the video conferencing login information and guarantee your spot for the webinar, you must also register via the Zoom platform.

NOTE: Participation in this event will fulfill a requirement for one or more of the Wilson SBC Academy Certificates.