Rebuilding Relationships with Unhappy Customers

This event has been canceled

Hearing from frustrated and irate customers is never a fun part of being an entrepreneur. But you need to know what upsets them so you can improve! How you respond to these customer experiences will determine whether the customer goes on to tell all his friends and family how terrible your business is or instead rave about your unmatched customer service. This session will explore how you can turn unhappy customers into some of your most loyal ones!

Speaker(s): TenBiz Inc. Presenter

Wilkes Community College is an ADA compliant institution. WCC does not discriminate based on a disability in the admissions process or in access to its programs, services, and/or activities for qualified individuals who meet eligibility requirements. WCC will provide reasonable accommodations for individuals with documented disabilities. If you need accommodations please contact the Director of Disability, Inclusion, & Diversity, Renee Macemore, at 336-838-6560 or rmmacemore052@wilkescc.edu or the Director of the Small Business Center, Laurie Brintle-Jarvis at 336-838-6166 or lsbrintle336@wilkescc.edu at least a week in advance prior to starting a program, service, and/or activity.

Fee: No Cost