When customers shop at your business, return a product, or have a problem with your product or service, the quality of service and atmosphere influence your customer’s attitude and likelihood of future business. Often this takes place when the customer is displeased with your product or service, and wants to deal with the business owner. Providing the highest quality of service can require telling the customer something they do not want to hear. Your customer wants the best deal and the highest degree of personal service at the same time. Is your company known for these traits? Invest time with Tim Dannelly, seasoned Sales Trainer and author of Selling The American Dream, and explore some of the secrets of providing Outstanding Customer Service! You’ll learn: • Steps to developing Customer Centered Thinking • How to say ‘NO’ and deliver bad news without being offensive • Positive ways to handle irate customers • Ways of keeping a winning attitude While competitors are engaged in shouting matches with their customers, you’ll be cultivating happy customers and return business! Turn more ‘no’ customers into ‘yes’ customers! Deliver Delight!
Speaker(s): Tim Dannelly
Co-Sponsor(s): Morganton Downtown Development Association - Morganton Mainstreet - WPCC Small Business Center
Location is Comma
Fee: No Cost