Mapping your Customer Journey

Gain a clear, step-by-step view of how customers actually move through your business. By mapping every touchpoint, we will highlight the friction points and gaps where customers may be losing touch with your brand promise. You’ll leave with a plan to improve the overall experience for both your customers and your employees.

Speaker(s): Abriana Johnson Black Unicorn Creative https://blackunicorncreative.com/

Co-Sponsor(s):

Fee: No Cost