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Roadmap to Excellence: The Customer Experience!

Topic: Customer Relations
Tuesday, October 24, 2017 6:45 PM to 9:00 PM

Is your business prepared to shake up the competition? Turn Customers into Promoters of your Brand. Whether you are a new or existing small business, a solid plan to manage the customer's journey from sales to service is essential.

The practical insights in this session will assist you with:
• Designing a plan. Understand the importance of laying the groundwork for exceeding customer expectations. Construct a plan with seven basic principles.
• Assessing the process through the customer's lens. Learn the importance of all linkages in your customer's end-to-end journey, proactively identify potential issues, and increase the effectiveness of connections to your brand.
• Creating a customer journey map. Develop a practical high level customer journey map.
• Keeping promises and knowing the pain points. Increase the focus on measures that matter and understand what your customer really wants you to do. Evolve customers into promoters.

Speaker(s): Jamonica Hill


Fee: Free

Phone: 919-335-1019
Email: Send

Location

3434 Kildaire Farm Road
Cary, NC 27518
For driving directions, enter your street address and/or zip code