Roadmap to Excellence: The Customer Experience!
Is your business prepared to shake up the competition? Turn Customers into Promoters of your Brand. Whether you are a new or existing small business, a solid plan to manage the customer's journey from sales to service is essential. The practical insights in this session will assist you with: • Designing a plan. Understand the importance of laying the groundwork for exceeding customer expectations. Construct a plan with seven basic principles. • Assessing the process through the customer's lens. Learn the importance of all linkages in your customer's end-to-end journey, proactively identify potential issues, and increase the effectiveness of connections to your brand. • Creating a customer journey map. Develop a practical high level customer journey map. • Keeping promises and knowing the pain points. Increase the focus on measures that matter and understand what your customer really wants you to do. Evolve customers into promoters.
Speaker(s): Jamonica Hill
Fee: No Cost