Communicating with Customers & Employees in Light of COVID-19
Customers & employees will likely be exposed to conflicting information and feel anxious or confused. Be sure to communicate safety and general policies promptly, clearly, and in a balanced manner. Be proactive and help put “your people” at ease with consistent and positive language that answers their questions and assures them that they can rely on you. Furthermore, communicate information in a relatable way and help those affected by changes understand the reasoning behind the changes they may experience.
Speaker(s): Tonya Snider, TenBiz, Inc.
Pre-registration is required. After registering you will be redirected to the Zoom platform where you will sign up and receive the link to the webinar. You will receive a reminder 1 day before and 1 hour prior to the start of the program. Please use the same name and email that you used to register with the SBC.
Fee: No Cost