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SBCN - North Carolina Community College System Small Business Center Network
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Developing A Customer Service Plan for Your Business

Feb
5
2018
Mon 6:30 PM to 8:30 PM

Developing a Customer Service Plan for Your Business (FREE) Business Owners are quickly realizing today’s shopper is no longer brand-loyal. Still, the quality of service and atmosphere of your business influence your customer’s decision to purchase and their intention to return. Working at a store known for Outstanding Customer Service is more fun! Your customer will return to a store providing the best deal and the highest degree of personal service. Is your business known for these traits? Author and speaker Tim Dannelly invites you to explore some of the secrets of teaching employees to provide Outstanding Customer Service! You will learn: • How to identify and provide what your market wants • Steps to helping employees develop Customer Centered Thinking • How to embolden employees faced with aggressive competition Ways to motivate employees to encourage return business While your competitors react to the difficulties of the marketplace, you will be leading the way to the prosperous future! Please register for this seminar by following the instructions on page XX. If you do not have internet access, call 910-272-3631. Walk-ins are welcome as space allows. M 6:30 pm-8:30 pm 02/05/18 WDC Tim Dannelly

Speaker(s): Tim Dannelly


Fee: No Cost

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Phone: 910-272-3631

Location

Robeson Community College Small Business Center
Workforce Development Center, Building 18
5160 Fayetteville Road, Lumberton, NC 28358