Business Blueprint: Session #2: Mapping the 5 Stages of Your Small Business Customer Journey ONLINE

Your Business Blueprint: Building a Strong Foundation for Your Small Business Series
Starting and running a small business can feel overwhelming—especially when you’re not sure where to begin or how all the pieces fit together. Your Business Blueprint is a practical, beginner-friendly series designed to help small business owners understand how their business works and what it needs to succeed. Each session focuses on a key building block, giving participants a clear, simple framework, they can apply right away.

Whether you’re just getting started or looking to improve how your business operates, this series will help you move from confusion to clarity with actionable steps and real-world insight.

Business Blueprint: Session #2: Mapping the 5 Stages of Your Small Business Customer Journey ONLINE
Many small business owners struggle not because they aren’t working hard—but because they don’t have a clear picture of how customers actually move through their business.

In this class, you’ll learn how to map the five key stages of your small business customer journey—from first discovery to repeat business—so you can better understand how your business works and where to focus your efforts.

Throughout the session, you will learn:

• The 5 stages of the small business customer journey
• How customers move from finding you to working with you
• Where gaps and missed opportunities may exist
• How to create a simple map of your own customer journey

This class is designed for small business owners who want more clarity around how their business operates and how to improve the customer experience.

By the end of the class, you’ll have a clear outline of your customer journey and a better understanding of how the key pieces of your business fit together.