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SBCN - North Carolina Community College System Small Business Center Network
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Customer Service for Small Business Owners (B)

Mon 6:00 PM to 9:00 PM
Topic: Marketing and Sales

The following topics will be covered: 1. What is Customer Service? 2. Define Your Customer. 3. What are the Characteristics of your Customers? 4. What separates your customers from other companies' customers? 5. What drives your customers away? 6. What role does each person play in the company’s overall customer service? 7. What are the different levels of customer service? 8. At what level is your company? 9. What are the steps to enhance your Customer Satisfaction? 10. Verbal communication and its role. 11. Using Active Listening. 12. Measuring your Customer Service. 13. What are the “Seven Deadly sins of Customer Service?”

Speaker(s): Freddie Killough

Fee: No Cost

Phone: (828) 652-0634


Marion Business Association
Marion Historic Depot
58 Depot Street Marion, NC 28752