Week 3: The Art of the Unexpected Balancing Expectations, Flexibility, and Service Recovery

Week 3: The Art of the Unexpected Balancing Expectations, Flexibility, and Service Recovery Handle challenges effortlessly so they only see the magic, never the mess.

Hospitality has the power to turn an ordinary interaction into an unforgettable experience. In this 4-week series, you’ll learn how to design and deliver service so seamless, warm, and memorable it feels like magic. No matter the industry, if you own, operate, or participate in a client-facing business, this course will equip you with the mindset, systems, and secrets to earn raving fans and repeat business.

Each week focuses on a new “act” in the show. By the end of this series, you’ll have a personalized hospitality blueprint ready to implement—transforming your service into an unforgettable performance every time.

This will be a live webinar presented through Zoom. Meeting and access information for this webinar will be emailed after verified webinar registration. If you do not see the registration information 48 hours after registering, please check your spam folder. If you need assistance, please call 828-766-1295. Please note, live seminars are not recorded