Magical Hospitality #3: The Art of the Unexpected

Oct

2025

Tue, Oct 14 6:00 PM to 7:00 PM

Topic: Customer Relations

Balancing Expectations, Flexibility, and Service Recovery

Explore how to exceed guest expectations through thoughtful improvisation, emotional intelligence, and small surprises that leave a big impression.

Attendees must complete Course Registration to receive a ZOOM Registration Link; this will be sent to your email.

Speaker(s): Ashley Patterson KOZE Real Estate https://ashleylynnpatterson.com/

Co-Sponsor(s):

Fee: No Cost

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Phone: 828.766.1295

Location

Online Training Events Mayland SBC

67 Hotel Place Spruce Pine NC 28777