Magical Hospitality: The Art of the Unexpected (Week 3)
Jun
23
2026
Tue, Jun 23 6:00 PM to 7:00 PM
Online
Facilitated by Lenoir Community College Small Business Center
Topic: Customer Relations
Magical Hospitality: Behind the Curtain of Service That Wows
Hospitality has the power to turn an ordinary interaction into an unforgettable experience. In this 4-week series, you’ll learn how to design and deliver service so seamless, warm, and memorable it feels like magic. No matter the industry, if you own, operate, or participate in a client-facing business, this course will equip you with the mindset, systems, and secrets to earn raving fans and repeat business.
By the end of this series, you’ll have a personalized hospitality blueprint ready to implement—transforming your service into an unforgettable performance every time.
Week 3: The Art of the Unexpected - Balancing Expectations, Flexibility, and Service Recovery
Handle challenges effortlessly so they only see the magic, never the mess.
Week 3 of a 4-part series, Magical Hospitality: Behind the Curtain of Service That Wows
Speaker(s): Ashley Patterson of The KŌZĒ Company
Co-Sponsor(s): Lenoir County Chamber of Commerce
If you need assistance, contact center director, Lee Albritton, at 252-560-2509 or email flalbritton01@lenoircc.edu.
Fee: No Cost
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