MindSpark Live -Rebuilding Relationships with Unhappy Customers

MindSpark Live Series |Enjoy a lunch hour on key small business topics for the current and prospective small business owner.

• 1st Wednesday of each month, January 5 – June 1, 12pm -1 pm
• From marketing and sales to planning and operations, the MindSpark sessions were created to address relevant small business needs in today’s economic climate.

May 4 | Rebuilding Relationships with Unhappy Customers

Hearing from frustrated and irate customers is never a fun part of being an entrepreneur. But you need to know what upsets them so you can improve! How you respond to these customer experiences will determine whether the customer goes on to tell all his friends and family how terrible your business is or instead rave about your unmatched customer service. This session will explore how you can turn unhappy customers into some of your most loyal ones!