Boost Your Business Success with Customer W.O.W.
Delivering exceptional service starts with embracing your brand, getting the basics right and delivering delighters that will turn your customers into your best marketing advocates. Whether you are a FORTUNE 500 company or a small to mid-size business, delivering Customer W.O.W. will bring value to your company, your customers and your employees. Customer W.O.W. workshop enables participants to: • Understand how basic needs and satisfiers form the foundation of W.O.W. • Identify how to use delighters to create an emotional connection with customers • Brainstorm and prioritize a list of “Basic Needs”, “Satisfiers” and “Delighters” • Define a personal W.O.W. goal in terms of Competence, Connection, Service and Solutions • Describe organizational drivers that facilitate a culture of W.O.W.
Speaker(s): Gianna Clark
Limited seating available. Please register to attend.
Fee: No Cost