New Bern Roundtable: Managing Client Relationships in Your Small Business
Dealing with difficult client relationships can be a challenge for any small business. It requires careful communication, problem solving skills and the ability to remain professional in order to maintain positive customer relations. This course will provide participants with strategies for effectively managing difficult clients, maintaining a good rapport and creating successful outcomes. Topics covered include understanding customer needs, identifying potential conflicts, developing effective negotiation tactics and using active listening techniques. Participants will learn how to build trust-based relationships that are mutually beneficial while avoiding pitfalls such as miscommunication or misunderstandings.
Speaker(s): Dan Spangler, A Dog's Dream
Fee: No Cost