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SBCN - North Carolina Community College System Small Business Center Network
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Customer Service for Small Business Part 2 of 2

Tue 6:00 PM to 8:00 PM
Topic: Customer Relations

DELIVERING CUSTOMER SERVICE THAT WINS : Smiles & Sales What are customers saying about their experiences with your business? If you're not sure or if the reviews aren't great, then it's time to improve your customer service. Learn how to deliver winning service without bending over backward. Tues. April 3, 2018 6-8 pm: Best practices in customer service Tues. April 10, 2018 6-8 pm: "Be the customer": Walk a mile in the customer's shoes. Instructor: Shannon Baylor-Henderson

Speaker(s): Shannon Baylor Henderson

Fee: No Cost

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Phone: 252.335.0821 x 2231/2370


SBC Elizabeth City Campus
John Wood Foreman Center
1208 N Road Street Elizabeth City, NC 27909