Lunch-and-learn: Handling Customer Complaints Like a Pro- Webinar

Every business encounter unhappy customer at some point. How you respond in those moments can determine whether you lose a customer—or earn a loyal one. In this session, small business owners will learn practical techniques for managing customer complaints calmly, professionally, and effectively. We’ll discuss how to listen actively, respond without escalating conflict, and resolve problems in ways that protect your reputation and strengthen customer relationships. Participants will leave with simple communication strategies they can use immediately to handle difficult customer interactions with confidence.