Reboot 2021: Customer Service and Diversity in the Workplace
Understanding how to incorporate diversity and inclusion practices in the workplace is imperative for all organizations. Attendees will learn effective skills and tools for exploring the unique perspectives of others. Devaluing behavior and unconscious biases will be challenged. You will learn how to create an environment in which people's differences are respected and where customers feel appreciated and valued. Practical steps will be demonstrated on how organizations can train and equip their employees on how to manage a diverse customer base and how to prevent issues that may lead to service or legal issues that effect your brand.
Speaker(s): Renae Simon
Fee: No Cost