Creating Lifelong Customers - Improving the Customer Experience through Customer Journey Maps, Exper

Customers are the heart of your business. Learn how to use the customer journey map, the customer experience map and service blueprints to greatly improve and enhance your customers’ experiences with your business. Great customer experiences lead to more repeat business and, very importantly, referrals.

Speaker(s): Carl Baumann

Building 1, Room 224

Fee: No Cost