Customer Service for Small Business Owners (GEM 8 OF)

The following topics will be covered: 1. What is Customer Service? 2. Define your customer 3. What are the Characteristics of your customer? 4. What separates your customers from other companies customers? 5. What drives your customers away? 6. What role does each person play in the companies overall customer service? 7. What are the different levels of customer service? 8. At what level is your company? 9. What are the steps to enhance your customer satisfaction? 10. Verbal communication and it's role 11. Using active listening 12. Measuring customer service

Speaker(s): Steve Bush and Freddie Killough

Fee: No Cost

25 west Main Street Old Fort NC 28762