The Experience of a Lifetime: Outstanding Customer Service for Small Business Owners
May
14
2020
Thu 10:30 AM to 12:00 PM
Online
Facilitated by Lenoir Community College Small Business Center
Topic: Customer Relations
Every customer, member, employee, or volunteer deserves “The Experience of a Lifetime”! The key to remember is that people who are satisfied and pleased tell their friends! It’s free marketing! You have to understand what customers want and how they want it. In “The Experience of a Lifetime” you will learn: • How to create a plan that assures great customer service • The basics of how to offer great customer service • Why difficult people can be great lessons to us all • When you should let someone “just vent” • The Moments of Truth • The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you
Speaker(s): M. Collins
Fee: No Cost