Customer Service for Small Business Part 2 of 2

DELIVERING CUSTOMER SERVICE THAT WINS : Smiles & Sales What are customers saying about their experiences with your business? If you're not sure or if the reviews aren't great, then it's time to improve your customer service. Learn how to deliver winning service without bending over backward. Tues. April 3, 2018 6-8 pm: Best practices in customer service Tues. April 10, 2018 6-8 pm: "Be the customer": Walk a mile in the customer's shoes. Instructor: Shannon Baylor-Henderson

Speaker(s): Shannon Baylor Henderson

Fee: No Cost