Best Practices for Communicating with Customers & Employees in Light of COVID-19 Online

Customers and employees will likely be exposed to conflicting information and feel anxious or confused. Be sure to communicate safety and general policies promptly, clearly, and in a balanced manner. Be proactive and help put “your people” at easy with consistent and positive language that answers their questions and assures them that they can rely on you. Furthermore, communicate information in a relatable way and help those affected by changes understand the reasoning behind the changes they may experience.

Speaker(s): Tonya Snider of Ten Biz

Co-Sponsor(s): Jacksonville-Onslow Chamber of Commerce

To participate in this online training, please use the following links and information. Meeting number (access code): 616 685 831 Meeting password: sbcn2020 URL: https://cpcc.webex.com/webappng/sites/cpcc/meeting/download/6bb2476ee82e4ae3b6e74ce4513ff42f?siteurl=cpcc&MTID=m0b1bd4b49076736c2d7b3e11c9f86975 Phone dial-in: 1-415-655-0001 Join meeting

Fee: No Cost