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Wake Technical Community College
Northern Campus, Building E, Room 235
Raleigh, NC 27616

Phone: 919-335-1007
Email: Send

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Start-up Assistance

Thursday, February 15, 2018 6:45 PM to 9:00 PM
Starting your own business may seem like a daunting task, but it is not too hard if you take it step by step. Learn an overall understanding of the steps you need to take to make your dream become a reality. Our consultant has trained hundreds of entrepreneurs across the state in starting, marketing, and managing a business.
Speaker: Jess McLamb

Business Basics

Thursday, December 07, 2017 6:45 PM to 9:00 PM
Building and understanding your business model is a critical first step in the business planning process. Learn how to design and analyze your business model. We present several business model concepts that you can then use to develop your individual business model(s). With your business model, you can develop your business plan more efficiently and effectively.
Speaker: Herbert Dittmar

Customer Relations

Thursday, November 30, 2017 6:45 PM to 9:00 PM
The art and strategies of NEGOTIATIONS are very important. Now more than ever strong negotiation skills can be the difference between a beneficial compromise and a loss. A recent study estimated over 9 million dollars per hour are lost due to poor negotiating skills. The seminar presenter, Steve Carver, is an owner of several businesses; has over 50 years face to face retail sales, contracts and Internet marketing negotiating experience. He said " There's a lot more to it than Buy Low and Sell High." Negotiations are a vital part of our lives, both at work and at home. Whether you are in discussions with an individual about personal matters or trying to close a huge contract for your company, negotiating skills are the keys to success in business and life. Learn to improve your ability to handle deals and clients with confidence and strength. Knowledge gained at this seminar will help you guard against losing another deal because of weak professional negotiating skills.
Speaker: Steve Carver
Thursday, December 14, 2017 6:45 PM to 9:00 PM
Is your business prepared to shake up the competition? Turn Customers into Promoters of your Brand. Whether you are a new or existing small business, a solid plan to manage the customer's journey from sales to service is essential. The practical insights in this session will assist you with: • Designing a plan. Understand the importance of laying the groundwork for exceeding customer expectations. Construct a plan with seven basic principles. • Assessing the process through the customer's lens. Learn the importance of all linkages in your customer's end-to-end journey, proactively identify potential issues, and increase the effectiveness of connections to your brand. • Creating a customer journey map. Develop a practical high level customer journey map. • Keeping promises and knowing the pain points. Increase the focus on measures that matter and understand what your customer really wants you to do. Evolve customers into promoters.
Speaker: Jamonica Hill

Business Accounting and Budget

Thursday, February 08, 2018 6:45 PM to 9:00 PM
Gain a workable knowledge of how to properly record financial transactions for your business. Discover the three most important financial reports and how to use them to make the best-informed business decisions. If you’re a new business owner or need a refresher on the basics of accounting, this seminar is designed for you.
Speaker: Jess McLamb

Marketing and Sales

Thursday, January 11, 2018 6:45 PM to 9:00 PM
Learn the basics of using Facebook and how it can enhance your business and keep you connected to customers. Find out the proper way to create your personal profile and your business page, how to manage fans, and how to incorporate this all into a busy life!
Speaker: Paul Kaufman
Thursday, January 25, 2018 6:45 PM to 9:00 PM
Maybe you’re newly considering social media for your business or non-profit, or maybe you’ve been struggling to make your current profiles more engaging. In either case, this session will answer your common questions about different platforms, how to build your following, and what to say to drive results.
Speaker: Melanie Diehl
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6600 Louisburg Road
Raleigh, NC 27616
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