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The Experience of A Lifetime: Customer Service for Today's Customers

May
21
2019
Tue 9:30 AM to 11:30 AM

Every customer deserves The Experience of a Lifetime! The key to remember is that customers who are satisfied and pleased tell their friends! Free marketing! In “The Experience of a Lifetime,” you will learn: The basics of offering great customer service Why difficult people can be great lessons to us all When you should let someone “just vent” The Moments of Truth The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you “The Experience of a Lifetime,” can prove that offering great service isn’t impossible! Mike Collins, the program presenter, is one of the most frequently featured business program presenters in the United States. His programs for groups such as IBM, American Express, and the Duke University Medical Center are consistently rated “Excellent.” Location: Bryant Student Center

Speaker(s): Mike Collins, The Perfect Workday Company


Fee: No Cost

Phone: 252-222-6123

Location

Carteret Community College SBC
Bryant Student Center
3505 Arendell St Morehead City, NC 28557
Site Content © 2019, North Carolina Community College SBC