Dealing with Difficult Employees for the Small Business Owner (Online)
This Conflict Management focused course provides business owners with essential skills for handling workplace issues effectively. Learn to understand the types of conflict that come up in every day workplace environments and why ignoring conflicts harms organizational culture, employee retention, and future recruitment. Gain insights into the underlying sources of conflict and conducting investigations that comply with labor laws. Enhance your active listening and employee coaching skills, identify and evaluate conflict resolution options, and monitor results. By using resolved conflicts to improve organizational culture, this course will equip you with the tools to foster a more harmonious and productive workplace.
Speaker(s): Amy Conway Amy has 20+ years of experience in Management and Human Resources spending most of her career working for one of North America’s most reputable retail brands, Nordstrom. As a leader on the business side, she was best known for her keen ability to leverage a company’s greatest assets, their people, which led to her passion for HR. With Leath HR Group, she specializes in Culture and Engagement, Leadership Development, Employee Relations, and Strategic Planning. Amy earned her BS from Indiana University, attained her SHRM-SCP certification and is a Certified Professional Coach. She is excited to support Leath HR Group’s mission to provide local companies with the HR experts and modern HR solutions they need to meet the demands of their growing businesses.
Co-Sponsor(s): Leath HR
A Zoom Registration link will be sent after registering for this class.
Fee: No Cost