Secrets of Great Customer Service (for Small Business Owners)
These days, businesses will not survive for long without great customer service. Find out what you need to do to keep your current customers happy, attract new ones and keep both groups coming back. We’ll discuss some of the typical reasons why customers leave and what you can do. We’ll look at customer service from different perspectives and share stories – the good, the bad and the ugly. You’ll leave with skills to improve customer relationships, build customer loyalty and increase sales.
Speaker(s): Emily Ballance
PRE-REGISTRATION IS STRONGLY ENCOURAGED: Go to www.cfcc.edu/sbc then look for the red 'Register for (Free) Seminars’ tab and follow the directions to register. If you need assistance, please call 910-362-7216, or visit us in the ‘U’ Building at 502 N Front Street, Room 530, Wilmington, NC 28401.
Fee: No Cost