SBCN - North Carolina Community College System Small Business Center Network
 Services Contact Your Local SBC Resources FAQa

Roadmap to Excellence: The Customer Experience!

Topic: Customer Relations
Thursday, December 14, 2017 6:45 PM to 9:00 PM

Is your business prepared to shake up the competition? Turn Customers into Promoters of your Brand. Whether you are a new or existing small business, a solid plan to manage the customer's journey from sales to service is essential. The practical insights in this session will assist you with:

• Designing a plan. Understand the importance of laying the groundwork for exceeding customer expectations. Construct a plan with seven basic principles.
• Assessing the process through the customer's lens. Learn the importance of all linkages in your customer's end-to-end journey, proactively identify potential issues, and increase the effectiveness of connections to your brand.
• Creating a customer journey map. Develop a practical high level customer journey map.
• Keeping promises and knowing the pain points. Increase the focus on measures that matter and understand what your customer really wants you to do. Evolve customers into promoters.

Speaker(s): Jamonica Hill

Fee: Free

Already Registered? Sign in for more information.

Phone: 919-335-1019
Email: Send


6600 Louisburg Road
Raleigh, NC 27616
For driving directions, enter your street address and/or zip code