How to Deal With Difficult People in the Food & Beverage Industry
Difficult people are everywhere. No matter where you go, you can never hide from them and the food and beverage industry certainly sees plenty of difficult customer situations. Not surprisingly, they all have one thing in common- you must address them. Be equipped to better manage these common situations by having protocols in place for you and your employees to rely on when needing to diffuse an irate customer. In addition, learn the skill of negotiation and be able to recognize what types of situations can be addressed with customers that will create a win-win result. At the end of the day, it’s about emphasizing great customer service and empowering your team to make sound decisions in these situations through ongoing training and employee empowerment.
Pre-registration is required. You will receive a reminder 1 day before the start of the program with link included. Please use the same name and email when entering the webinar platform that you used to register with the SBC.
Speaker(s): Tonya Snider, TenBiz, Inc.
Fee: No Cost