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SBCN - North Carolina Community College System Small Business Center Network
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Improving Customer Service for Your Small Business

Tue 9:00 AM to 12:00 PM
Topic: Customer Relations

Are you loosing customers to your competitors as a result of your customer service? Today's consumers are looking for more than just a "bargain." Do you really know what it takes to give excellent customer service? This seminar will teach you the right way to know if you are giving your customers the customer service they expect and deserve. Topics: Why give good customer service Why should customers buy from you and now someone else Why do customers go away What will bring them back What are he four levels of excellent customer service What are the "Seven Deadly Sins" of customer service and how to avoid them

Speaker(s): Harry Ponder

Fee: No Cost

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Phone: 252-738-3240


Vance-Granville Community College Small Business Center
200 Community College Road Henderson, NC 27536