Mind Spark Live: Angry Customers Can Be Your Best Friends

Even when you always give your best effort, dissatisfied customers are, unfortunately, a fact of life. Typically, most people dread hearing about it or even fear the interaction that sometimes follows. But you should want to be hassled by your dissatisfied customers! You need to know what upset them so you can resolve it and not do it again. You need to hear how disappointed or angry they are so you can make it up to them in a way that will help rebuild their trust. How you respond to these unfortunate situations will determine whether the customer goes on to tell all his friends and family how terrible your business is or instead rave about your unmatched customer service. This session will explore how to turn unhappy customers into some of your company’s most loyal and happy ones!

Fee: No Cost