Handle Conflict in a Positive Way in Your Small Buisness

Conflict isn't really a bad thing! The emphasis of this seminar will be the importance of positive communication between you and your customers when conflict arises. Are they upset with your service or are they disappointed with your product? We will learn techniques that will allow you to share information in effective and non-confrontational ways and discuss crucial issues.

Speaker(s): Kathy Torrey, Tapfer Consulting

Clement Dining Room Dempsey Student Center (upstairs)

Fee: No Cost