Customer Service and Diversity in the Workplace

This event has been canceled

This seminar is ideal for Small Business Owners, County & State Departments, Community Organizations, and Colleges, Understanding how to incorporate diversity and inclusion practices in the workplace is imperative for all organizations, from Small Businesses to Fortune 500 Companies. In this interactive workshop, attendees will learn effective skills and tools for exploring the unique perspectives of others. We will challenge devaluing behavior and unconscious biases and establish how to create an environment in which people's differences are respected and where customers feel appreciated and valued. Practical steps will be demonstrated on how organizations can train and equip their employees on how to manage a diverse customer base and how to prevent issues that may lead to service or legal issues that affect our brands

Speaker(s): C. Renae Simon Marketing Director, Step-by-Step Businesssolutions and C.R.Symone,Inc.

Fee: No Cost