Customer Service Essentials for Small Business Owners

Customers choose small businesses for specific reasons and a great customer experience is one of them. In fact, surveys show people are willing to pay anywhere from nine to 16 percent more for top-notch customer service. What are customers saying about their experience with your business? With limited time and staff, what are some “must haves” if you want customers to not only return but refer others to your business? Find out in this important customer service session with experienced business coach David Dowdy, owner of ActionCoach. David, who has owned five businesses, has helped small to mid-sized businesses globally achieve their goals. Learn from his expertise in sales, marketing, business development, growth strategies and customer service.

Speaker(s): David Dowdy

Co-Sponsor(s): Downtown Salisbury, Inc. and Rowan-Cabarrus Small Business Center

Fee: No Cost