Best Customer Practices for Small Business
Oct
8
2020
Thu 6:30 PM to 8:30 PM
Online
Facilitated by Roanoke Chowan Community College Small Business Center
Topic: Customer Relations
This seminar will introduce a clear understanding of customer service and will introduce strategies to increase business success while teaching the value of branding. Are you aware of how communication, emotional intelligence, cultural sensitivity, stress-reduction techniques, empathy, and other factors impact the ability to meet customers' needs? You will gain knowledge of how to build lasting rapport and loyalty with a quality approach undergirded with principles of servant leadership and personalization.
Speaker(s): Dr. Lakeisha Walker, M.A., LCMHC, CTP-C
Fee: No Cost