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The Experience of a Lifetime: Customer Service for Today’s Customers

Nov
8
2018
Thu 4:00 PM to 5:30 PM
Topic: Customer Relations

Every customer deserves The Experience of a Lifetime! The key to remember is that customers who are satisfied and pleased tell their friends! Free marketing! In “The Experience of a Lifetime,” you will learn: * The basics of offering great customer service * Why difficult people can be great lessons to us all * When you should let someone “just vent” * The Moments of Truth * The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you “The Experience of a Lifetime,” can prove that offering great service isn’t impossible! Mike Collins, the program presenter, is one of the most frequently featured business program presenters in the United States. His programs for groups such as IBM, American Express an the Duke University Medical Center are consistently rated “Excellent.”

Speaker(s): Mike Collins


Fee: No Cost

Phone: 910.410.1687

Location

F. Diane Honeycutt Center
Honeycutt Center
600 McLean Street Laurinburg, NC 28352
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