laptop location clock calendar
SBCN - North Carolina Community College System Small Business Center Network
 Services Contact Your Local SBC Resources FAQa

Outstanding Customer Service for Small Business

Dec
15
2017
Fri 9:00 AM to 12:00 AM
Topic: Customer Relations

Does your business struggle with providing the kind of customer service that makes people want to come back? Do customers leave your establishment feeling like you did everything possible to make their experience a positive one? If not, this is the seminar for you. Offering outstanding customer service in today’s business environment can be difficult. Tight budgets, less-mature customers, high consumer expectations, and managers saying, “Do more with less!” can create an explosive mix. Trying to provide outstanding service is often the last thing on people’s minds. The key is to understand that by focusing on offering great service, employees and staff become more professional, work more efficiently, and are more in control of their work environment. In “OUTSTANDING CUSTOMER SERVICE FOR SMALL BUSINESS,” you will learn: How to understand that everyone, inside and outside, is a “customer” Why difficult people can be good customers How to start the day off right When you should let a customer “just vent” The three things you MUST say The three things you MUST NOT say How to read people “OUTSTANDING CUSTOMER SERVICE FOR SMALL BUSINESS,” can prove that offering great service isn’t impossible! Mike Collins, the program leader, is one of the most frequently featured business program presenters in the United States. He has presented seminars for all 58 community colleges in North Carolina. His programs for groups such as IBM, American Express and the Duke University Medical Center are consistently rated “Excellent.”

Speaker(s): Mike Collins


Fee: No Cost

Already Registered? Sign in for more information.
Phone: 910-410-1687

Location

Richmond Community College
Lee Building
1042 W. Hamlet Avenue Hamlet, NC 29345