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Mike Collins: Time Management and Customer Service

Sat 9:00 AM to 12:30 PM
Topic: Managing a Business

Two Seminars for the Price of One! Getting It All Done: Time Management for Small Business Owners If you own or are starting a small business you know the reality: There never seems to be enough time. How do you get it all done and still have time for a life? The keys—believe it or not—are using time/people/stuff management skills that allow you to be flexible and meet long-term challenges while dealing with this-minute changes! Some of the tips, tactics and strategies you’ll learn in “Getting It All Done: Time Management for Small Business Owners” are: • How to create a workable strategy for handling each day • How to develop a sales and marketing program that works each day • Why human resource issues can cost you more than any other part of your business • How to deal with time-wasters, time-hogs and difficult people • Tips that give you time, energy and focus to get more done • How simple technology tools can grow your business faster • How do deal with everyday stress. The Experience of a Lifetime: How to Offer Outstanding Customer Service Every customer deserves The Experience of a Lifetime! The key to remember is that customers who are satisfied and pleased tell their friends! Free marketing! In “The Experience of a Lifetime,” you will learn: • The basics of offering great customer service • Why difficult people can be great lessons to us all • When you should let someone “just vent” • The Moments of Truth • The 7/11 Rule: The 11 perceptions people create in the first 7 seconds after they meet you “The Experience of a Lifetime,” can prove that offering great service isn’t impossible!

Speaker(s): Mike Collins

Fee: No Cost

Phone: 252-571-2243


Pamlico Community College Small Business Center
701/705 Main St Bayboro, NC 28515
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