Creating Small Business Customer of a Lifetime
Sep
23
2021
Thu 4:00 PM to 6:00 PM
Topic: Customer Relations
Research reveals that the added retention of just 5% of a business’s customers can grow profit up to 75%. Research also shows that 68% of customers stop doing business with someone because of the way they were treated. This workshop explores the philosophies, principles, and fundamentals the take customers from customer service to engagement to relationship, resulting in increased customer retention and loyalty.
Speaker(s): Brian Kennedy
Fee: No Cost
Phone: 252-451-8344
Email: rdholloman282@nashcc.edu