Secrets of Great Customer Service

Secrets of Great Customer Service This seminar is strongly recommended for business owners and entrepreneurs who want to improve their customer relationships, build customer loyalty and increase sales. Today, businesses cannot survive for long without great customer service. Learn what you need to do to keep your current customers happy, attract new ones and keep both groups coming back. Examine some of the typical reasons that customers leave and what you can do to prevent it from happening. Evaluate customer service from different perspectives and share stories concerning examples of how customer service can impact a small business – the good, the bad and the ugly. Emily Ballance is an outstanding professional speaker who will provide you with a wide range of information that can help you improve the customer service portion of your business. Instructor: Emily Ballance Date: March 31, 2015 Time: Tuesday, 1:30 PM – 4:30 PM Fee: Free, Building 100, Room 136

Fee: No Cost