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Customer Service for Small Business Owners

Nov
6
2017
Mon 6:00 PM to 9:00 PM
Topic: Marketing and Sales

The following topics will be covered: 1. What is Customer Service? 2. Define Your Customer. 3. What are the Characteristics of your Customers? 4. What separates your customers from other companies' customers? 5. What drives your customers away? 6. What role does each person play in the company’s overall customer service? 7. What are the different levels of customer service? 8. At what level is your company? 9. What are the steps to enhance your Customer Satisfaction? 10. Verbal communication and its role. 11. Using Active Listening. 12. Measuring your Customer Service. 13. What are the “Seven Deadly sins of Customer Service?”

Speaker(s): Freddie Killough

Co-Sponsor(s): McDowell Chamber and Marion Downtown Business Association


Fee: No Cost

Phone: (828) 652-0634

Location

Marion Business Association
Marion Historic Depot
58 Depot Street Marion, NC 28752
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