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Customer Service for Small Business Owners

Topic: Marketing and Sales
Monday, November 06, 2017 6:00 PM to 9:00 PM

The following topics will be covered: 1. What is Customer Service?

2. Define Your Customer.

3. What are the Characteristics of your Customers?

4. What separates your customers from other companies' customers?

5. What drives your customers away?

6. What role does each person play in the company’s overall customer
service?

7. What are the different levels of customer service?

8. At what level is your company?

9. What are the steps to enhance your Customer Satisfaction?

10. Verbal communication and its role.

11. Using Active Listening.

12. Measuring your Customer Service.

13. What are the “Seven Deadly sins of Customer Service?”

Speaker(s): Freddie Killough

Co-Sponsor(s): McDowell Chamber and Marion Downtown Business Association


Fee: Free

Phone: (828) 652-0634
Email: Send

Location

58 Depot Street
Marion, NC 28752
For driving directions, enter your street address and/or zip code