Every Small Business Needs: Great Customer Service

This event has been canceled

Customer Service is not a department - it’s an attitude... and the responsibility of every single employee in an organization. Great customer service is about ensuring customer satisfaction with your products and services at every stage before, during and even after the sell. It’s about getting new customers and keeping them. Customer loyalty and repeat business is the lifeblood of any business. Happy customers not only keep coming back, they even advocate on your behalf and create word of mouth advertising. An emphasis on customer service in your company will likely increase revenues and even reduce employee turnover. We will discuss “Customer Service Best Practices” and look at some companies who have made this area their differentiating factor to catapult them to success.

Speaker(s): Snider

Fee: No Cost