Identify - Convert - Retain: How to Build Profitable Customer Relationships Part #2
So, you've identified your prospective target customer and created a clear, concise, and attention-grabbing Value Proposition, now how do you convert them into actual paying customers? How do you keep them coming back and increase referrals? By building customer relationships. This isn't done only at the point of sale, customer relations should be built into every step of the process, the sale, and the follow-up. In this seminar, we will share strategies on how to increase conversions and retention both online and in the storefront. We will cover language and content that sells, creating a customer relations support system, and training techniques or employees.
Speaker(s): Renae Simon Renae has over 12 years’ experience in business consulting, marketing and advertising, facilities management, special events management, and sales. She is a graduate of UNC-Greensboro. She is also a graduate of the REAL (Rural Entrepreneurship Action Learning) Institute and is a licensed facilitator of the course.
Co-Sponsor(s): Washington/Beaufort Co Chamber of Commerce
Fee: No Cost
